Ivy homes app privacy policy

What we collect

• Your mobile number, when you sign in. We send a one-time code to it by SMS.
• Your name, email address and profile photo from your Google account, if you sign in with Google.
• Your name, if you add or change it.
• The homes you save, the visits you book and their times, and the alerts you ask for.
• Your flat's details, if you ask for an offer on your home: the society, block, flat number, size, floor, bedrooms and parking, and the price range we showed you.
• Documents you upload to buy or sell a home: Aadhaar and PAN, and for sellers, bank details, address proof and the home's ownership papers.
• If you allow notifications: a notification token for your phone, a random ID for this install, and which kinds of alert you have turned off.

When you pay a token amount, you pay on Cashfree's checkout. Cashfree handles your card, UPI or bank details; we receive only whether the payment went through, the amount and its reference.

What stays on your phone

• Location. Only when you tap "Use my current location" or "Homes near me", the app reads your approximate location and works out the nearest area on your phone. Your location never leaves the phone; only the area's name is used to choose homes.
• Face ID, fingerprint or passcode, which protect your documents. Your phone does the check and tells the app only whether it passed.
• Calendar. "Add to calendar" opens your calendar's own editor, and nothing is saved unless you save it. On iPhone that editor may ask for contacts; the app itself never reads your contacts.
• Your recent searches, the area you picked, the visits you have booked and copies of listings, so the app opens quickly and works offline.

The app has no advertising and no analytics or tracking of its own, and does not use your camera, microphone or photo library.

How we use it

• To sign you in and keep you signed in.
• To arrange the visits, offers and purchases or sales you start, and to verify your identity and prepare the paperwork they need.
• To send the alerts you ask for, and updates on your visits and deals.
• So our team can call or message you about a visit, an offer or a deal you have started.

We do not sell your data or use it for advertising.

Who we share it with

• Ivy's team, such as the advisor or inspector handling your visit, sale or purchase.
• Companies that run parts of the service for us: Google (Firebase for notifications and app settings, Google sign-in, and the servers we run on), Cashfree for payments, and an SMS provider for sign-in codes. Cashfree's checkout also collects payment and device information under its own policy.
• Authorities, when the law requires it.

We do not share your phone number with home owners or brokers.

How long we keep it

We keep your account and its activity while your account is open. Documents, payment records and the records of a purchase or sale are kept as long as the deal needs them and the law requires.

Your choices

• Location, notifications and Google sign-in are optional. You can pick an area by hand, and turn notifications off in the app or in your phone's settings.
• Logging out removes your sign-in from the phone and stops notifications to it.
• You can ask to see, correct or delete your data by writing to reach@ivy.homes or calling +91 89519 84932.

Deleting your account

Write to reach@ivy.homes, or call +91 89519 84932, with the mobile number on your account. We delete the account and the data tied to it, except what the law requires us to keep, such as records of payments and completed deals, and confirm when it is done.

Security

Everything the app sends travels encrypted. Your sign-in is stored in your phone's secure storage, and your documents sit behind Face ID, fingerprint or passcode unless you turn that off.

Children

The app is for adults buying or selling a home and is not meant for anyone under 18.

Changes and contact

When this policy changes we update it here and in the app, with a new date. Questions or complaints about your data go to reach@ivy.homes or +91 89519 84932, or by post to the address above.